Term of service

When you shop with us, you enter company details such as name, address, email address, telephone number and in some cases also the company number and VAT number. We need this information to deliver the product to you, but also to handle warranty issues.
By accepting our terms of purchase, you agree to be contacted by us for marketing purposes. Contact may be made via mail, postal mail or in other ways. 
In order to maintain a good level of service to you as a customer, we document all customer communication. 
You have the right to access this information on request. If the information proves to be incorrect, incomplete or otherwise irrelevant, 
it is our responsibility to take corrective measures. As a customer, you can oppose your information being used for marketing purposes, 
whereby ROLLSROLLER undertakes to introduce a so-called advertising lock. Application for advertising blocking is made to info@rollsroller.se
When placing an order, an agreement is made when you choose to confirm your purchase at the checkout. An automated and/or manual order confirmation will then be sent to your registered address. Ordered products remain ROLLSROLLER's property until they are fully paid.
Changes and additions must be made before your order is processed and shipped from us. If you detect any inaccuracies in your order, it is therefore important that you contact us immediately to change the order if possible.
In case of obvious errors (eg wrong price, press error, etc.) we reserve the right to correct the error in retrospect. If you are not satisfied with our correction, you have the right to cancel the order. We also reserve the right not to make an order in case the product is out of stock, if the maximum quantity per customer is exceeded or in case of technical failure.
 
All prices are exclusive of  VAT. Any charges for shipping and payment methods may apply, which in such cases is stated in the cash register.
We offer the following payment methods:

Direct payment/card payment through Paypal – After confirming the purchase you will be directed to www.Paypal.com for payment. A receipt will be sent to the registered e-mail address. 
This service is provided to you without extra cost.
ROLLSROLLER invoice – Chooses this payment method at Checkout. An invoice will be sent to the registered E-mail address.
Payment Condition invoice: Payment in Advance
Registered distributors and partner will get an invoice according to the existing agreements.
ROLLSROLLER charges a billing fee on all invoices.  
When you shop with us, you enter company details such as name, address, email address, telephone number and in some cases also the company number and VAT number. We need this information to deliver the product to you, but also to handle warranty issues.
By accepting our terms of purchase, you agree to be contacted by us for marketing purposes. 
Contact may be made via mail, postal mail or in other ways. In order to maintain a good level of service to you as a customer, 
we document all customer communication. You have the right to access this information on request. If the information proves to be incorrect, 
incomplete or otherwise irrelevant, it is our responsibility to take corrective measures. As a customer, you can oppose your information being used for marketing purposes, 
whereby ROLLSROLLER undertakes to introduce a so-called advertising lock. Application for advertising blocking is made to info@rollsroller.se
 
ROLLSROLLER provides 2 years warranty. 
The warranty applies to malfunctions that occur during the warranty period. The warranty does not apply to faults that arise during or after your own change of the product's function and appearance, such as remodeling, upgrading or other configuration of the product.
Warranty claim, please follow the link below:
http://www.rollsroller.se/about-us/technical-support/warranty-claim/
Before a warranty repair or a replacement can be approved, we may need to investigate the product. In case the product is not covered by warranty, but a so-called handling error (includes incorrectly set product, damage due to negligence etc.), we have the right to charge for the examination cost. Shipping costs and handling fees will be added. 
TECHNICAL SUPPORT EUROPE AND WORLDWIDE
ROLLSROLLER Technical Support (RRTS)
+46-54-770-7070
support@rollsroller.se
TECHNICAL SUPPORT NORTH AMERICA
USA and Canada ROLLSROLLER Technical Support (RRTS)
1-855-446-0732
support@rollsroller.se
Please note that the support is in Swedish or English
 Return addresses:     
EUROPE AND WORLDWIDE
ROLLSROLLER AB
Frögatan 3
SE-653 43 Karlstad,
Sweden
Phone: +46-54-770-7010
support@rollsroller.se
NORTH AMERICAN SALES OFFICE
ROLLSROLLER Enterprise Inc,
6345 Netherhart Rd, Unit 1
Mississauga, Ontario L5T 1B8
Canada
Phone: 416-671-8292
support@rollsroller.se