Shipping information & Transport damage

Shipping information

The Delivery time may vary depending on the product, stock balance, delivery method and delivery address.

Delivery from ROLLSROLLER normally takes place within 2-3 working days.

Subsequently, delivery time from pickup at ROLLSROLLER premises to the delivery address is depending on the freight options chosen during checkout.  

Notification of any deviations from the normal delivery time, you will receive in connection with the order confirmation, alternatively in retrospect via separate mail. You may, of course, waive, alternatively change your order if delivery time differs from the normal delivery time.

Should any of the products you order have a significantly longer delivery than other products on your order, we may in some cases send the products separately. You never have to pay mre than the original shipping cost.

We are responsible for the transport risk when we send something to you, which means that we will replace you free of charge with a new item or spare parts in the event of a shipping damage or loss of shipment. In the event of a return to us, you are responsible of the transport risk.

We offer the following freight options:
ROLLSROLLER products are delivered by proxy to the specified delivery address. Delivery notification is made to the specified email address when the products are sent from ROLLSROLLER.

DB Schenker – Delivery within Europe

FedEx International Economy

FedEx International Priority

TNT Economy

TNT Express

Transport damage

If the product is shipping damaged at the time of delivery, we ask you to report it immediately to us. Visible damage needs to be reported no later than 3 working days after receipt and hidden shipping damage within 7 working days. In order for the complaint to be handled correctly, you must save the packaging, the address card and any pallet that came with the shipping damaged item.

Force Majeure

ROLLSROLLER is not responsible for damage or delay due to legal tender, government action, mobilization, war event, seizure, currency restriction, system error, errors or restrictions on deliveries from subcontractors, strike, lockout, boycott, blockade or other similar circumstance that either obstructs or complicates ROLLSROLLERs fulfillment to such an extent that it cannot be done except for abnormally high costs.